Resume

1995 - 2006

Co-founded a successful online travel consulting organization targeting business and first-class international travel markets.  Provided daily management and direction to drive growth to 50,000 customers and $12 million in annual revenue.  Developed promotions, marketing strategies, direct sales strategies, diversity, and training initiatives.  Traveled frequently to participate in trade shows, conduct site demonstrations, cultivate business, and maintain relationships. Managed 40 staff members including CFO, CTO, and HR Director. Other duties I oversaw:

• Opened offices in Singapore, Canada, Mexico City, Manhattan. Learned the customs, culture, business and social etiquette, and way of life of these offices. Had to learn the HR mandates for each country. For instance, Singapore has a 13-month pay period - Canada celebrates Thanksgiving but not in November - Mexico celebrates Benito Juarez Day in March honoring a local Politician - Judge and then President during the 19th century. In addition, there were dealings with global lawyers, accountants, and banking systems in these three countries. Finally, integrating the international staff with the U.S. Staff promoting diplomacy and fostering an appreciation for diverse cultures, gender, sexual orientation, language, ethnicity, religious beliefs, and other attributes to make these international offices an asset for the organization.

• New business development. Instrumental in developing $30 million in new business within four years by fostering strong relationships with clients, managers, and business owners.

• Human Resources. Marketed, developed, organized, and retained necessary skills to meet employee, client, and shareholder expectations. Created a company culture that the entire staff could identify with and feel a sense of belonging and purpose - all of which assisted to channel behavior to drive the organization towards its desired outcome.

  • I conducted all Human Resource Management that combined my leadership, organization culture, diversity, and human resource strategy to guide staffing activities and expectations within our organization.

  • I have had experience with the following Human Resource Management proficiencies:

1. Providing a framework for dispute resolution, retrenchment, and appointment of new staff members.​

2. Managing grievances and conflict in the workplace.

3. Focus on employment equity development and developing a diverse - fair - inclusive and accessible workplace.

4. Structuring and obtaining funding for skill development, mentoring, and training.

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• Sales strategy. Fueled 50% annual growth despite poor market conditions by transforming the sales organization from on-site generalists to floating, solution-oriented sales specialists focused on regaining customer loyalty through improved service and availability guarantees.

• Marketing. A key contributor to innovative business, sales and marketing plans, such as the establishment of a subscription-based membership program that attracted 500 members in the first year and ensured strong retention.

• Financing. Secured $3 million in capital funding as the driving force behind the identification and solicitation of investors, created collateral materials, initiated contacts and established long-term relationships based on customer satisfaction.

• Organizational Management. Developed and implemented a unique business framework and entrepreneurial culture.  Encouraged experimentation, individual initiative, and risk-taking.

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